Our franchisees don’t charge a call out fee so our customers don’t expect to pay one.  Having said that, you are your own business owner and the customer knows you aren’t a franchisee.  If you do charge a call out fee, be sure to make that clear on the initial phone call to the customer BEFORE you attend.  You may find that some customers decide not to proceed due to this while other customers won’t mind.  If you find charging a fee is losing you customers, you have the choice of either not charging it or closing your account.  We find that most customers don’t mind but see how it works for you.