1. Our call centre operators aren’t able to ask customers the size of the job or their budget. Some jobs will be big and some will be small and you are expected to treat all customers with the same level of attention no matter what the job size is.

Having said that, some services lean more toward large or small jobs.  For example: ‘mow – ride on’ usually covers large acreage and ‘handyman – small odd jobs’ can cover jobs as small as hanging picture frames.

If you find a category you offer is consistently bringing you small jobs, you can delete it at any time.