1. When you visit the customer for the first time, be sure to give them your business card and ask them to call you directly.

If they call the call centre and the lead is resent to you, still call the customer to let them know you have spoken to them before.  It’s important to still call as they may not realise they have spoken to you before and may give you a negative rating for not calling. Then let us know and we may be able to offer a free lead for this.