The number one reason for bad ratings is the customer not being called – if you call every customer in the two-hour timeframe, your chances of receiving complaints is greatly reduced.  You will receive text notification of any complaints you receive.  Please follow up every complaint with one of the below options:

  • If the complaint is incorrect, such as the customer says you didn’t call and you did, send a screenshot of the call or text you sent to the customer to and we will remove the rating. We must have a screenshot showing you called/texted in the two-hour timeframe.
  • If the complaint is correct, call the customer and try to fix the issue. Once the customer is happy, re-send the survey to the customer to re-do.  You can do this by logging onto your account and going to LEADS INFO, then LEADS.  Find the customers and click the ASK FOR REVIEW tab.