Please call the customer as quickly as possible (within 2 hours) of receiving the lead.  The quicker you call, the more chance they’ll pick up.  If they don’t answer:

  • Leave a voice message;
  • ALWAYS send a backup text message – most customers don’t listen to their voice messages but will always see a text – this will help you convert more leads;
  • Send an email (if email address provided)
  • Some customers leave a backup number – this will be listed on your account on the LEADS INFO/LEADS page – try calling it.
  • If they don’t reply, repeat the above process within 12 hours.