Please call the customer as quickly as possible (within 2 hours) of receiving the lead. The quicker you call, the more chance they’ll pick up. If they don’t answer:
- Leave a voice message;
- ALWAYS send a backup text message – most customers don’t listen to their voice messages but will always see a text – this will help you convert more leads;
- Send an email (if email address provided)
- Some customers leave a backup number – this will be listed on your account on the LEADS INFO/LEADS page – try calling it.
- If they don’t reply, repeat the above process within 12 hours.