DO YOU SEND ‘SAME DAY’ LEADS?

NO unless you mark yourself as available for same day service.  Only contractors who have a minimum 4 star rating can offer same day service. If you mistakenly receive a lead for ‘same day’, please let us know and we’ll give you a free lead to cover it. If you decide to take on same [...]

DO YOU SEND ‘SAME DAY’ LEADS?2021-01-07T23:46:53+00:00

WHAT IF MY LEAD PAYMENT FAILS?

If your lead payment fails, you still receive that lead but you won’t be able to receive further leads until that one is paid for. You are sent a text letting you know the payment has failed. Click the link in the text which will take you to your account so you can retry the [...]

WHAT IF MY LEAD PAYMENT FAILS?2021-01-07T23:46:36+00:00

IS THERE AN APP?

We will have an app available in the coming months, but in the meantime all the information you need is sent to you via text and email.  You only need to log onto your account to make changes.

IS THERE AN APP?2021-01-07T23:46:21+00:00

I CAN’T LOG ONTO MY ACCOUNT. WHAT DO I DO?

If you have forgotten your password, click FORGOT PASSWORD and reset it. If you know your password and still can’t log in, try clearing your cache/cookies as your device may be saving old information.  If you are using your phone, delete the browser app and start again or turn your phone off which should clear [...]

I CAN’T LOG ONTO MY ACCOUNT. WHAT DO I DO?2021-01-07T23:46:05+00:00

WHY IS MY ACCOUNT DEACTIVATED?

If your account has been deactivated without your request, it will most likely be due to your star rating falling below an acceptable level.  We deactivate all accounts that fall below 3.8 stars or any account that receives 2 complaints for not calling the customer – regardless of the overall rating.

WHY IS MY ACCOUNT DEACTIVATED?2021-01-07T23:45:48+00:00

HOW DO THE STAR RATINGS WORK?

Your star rating is extremely important and determines the amount of leads you receive.  If there are other independent contractors in your area, the lead will always be sent to the one with the highest star rating. At Bizza we deactivate any account that receives 2 x 1-star ratings for not calling the customer.  Also, [...]

HOW DO THE STAR RATINGS WORK?2021-01-07T23:45:27+00:00

WHAT DO I DO IF I GET A CUSTOMER COMPLAINT?

The number one reason for bad ratings is the customer not being called – if you call every customer in the two-hour timeframe, your chances of receiving complaints is greatly reduced.  You will receive text notification of any complaints you receive.  Please follow up every complaint with one of the below options: If the complaint [...]

WHAT DO I DO IF I GET A CUSTOMER COMPLAINT?2021-01-07T23:45:00+00:00

WHAT DO THE AVAILABILITY TIMES MEAN?

The availability times/days relate to when you are able to make a call to the contractor – not when you are available to work or quote.  If you are happy to make calls to customers on the weekend, make yourself available on weekend.  Our call centre is open from 6am until 9pm 7 days a [...]

WHAT DO THE AVAILABILITY TIMES MEAN?2021-01-07T23:44:29+00:00

WHY ARE SOME OF MY SUBURBS/SERVICES SHOWING UP AS RED AND SOME AS GREEN?

Green suburbs/services mean you are able to receive leads for those areas/services. Red suburbs/services mean there aren’t leads available at that time. If you hover over the red bid box, you will either see a message that says ‘chances of leads low in this area’ which means there are enough franchisees in that area servicing [...]

WHY ARE SOME OF MY SUBURBS/SERVICES SHOWING UP AS RED AND SOME AS GREEN?2021-01-07T23:44:09+00:00

HOW DOES THE ‘BIDDING’ WORK?

We only give the lead to one contractor but the call centre is shown up to 4 contractors to choose from (if there are that many in that area).  The 4 contractors shown are the ones with the highest star rating and who are paying the most for the lead fee.  Star rating takes precedence [...]

HOW DOES THE ‘BIDDING’ WORK?2021-01-07T23:43:53+00:00